Should our services be of interest please complete the form below
Complaints Policy
In the unlikely event you find something not to your satisfaction Please see our Complaint Policy here
Frequently asked Questions.
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Are alarm systems reliable? Yes a well designed,well installed and well maintained alarm system should provide years of reliable service.
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Why do i need my alarm serviced? Alarm systems have components that require routine replacement for example batteries, All alarms have a back up battery when the mains power fails, these have a maximum service life of 5 years, in wirefree alarm systems detection devices need new batteries every 2 years. A service also allows a thorough test of the system to ensure it is functioning as intended and adequately protects the property.
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What are common causes of false alarms? Poor Maintenance, Faulty Batteries, environmental factors, user error, mains power problems and component failure can all lead to false alarms.
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Why does my alarm go off when i have a powercut? 99% of the time this is caused by failure of the systems back up battery, if the mains fails and the battery cant hold the system the siren will ring because it has lost power which simulates an attack as if someone had cut the sirens cable or disabled the alarm.
The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied. To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.
In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.
Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader we use Which?’s dispute resolution Provider for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 02922670040.
*please request proof of receipt if posting
